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Frequently Asked Questions (FAQs)
Find advice and answers or browse through frequently asked questions.
Most common questions:
The product I want is sold out, when will it be back in stock?
If the product you wish to purchase is currently out of stock, please contact us and let us know the product details and we will keep you informed about the progress and its availability.
Which payment methods are possible with VEVBLEU?
We accept the following payment methods: Credit cards (Visa, Mastercard, Maestro, AMEX), PayPal, ShopPay, Instant bank transfer (Klarna), Apple Pay and Google Pay.
Why haven't I received my shipment notification email?
Please check your email spam folder if you have not received your notification email. If you still have not received it, you are welcome to email us at support@vevbleu.com and we will be happy to assist you.
How long will it take to ship my order?
We typically ship within the same day or the following 1-2 business days of your order confirmation. Your shipment notification email with a tracking number will be sent to you as soon as your package has been processed. We are a small team working as hard as we can so we appreciate your understanding! Any orders placed over public holidays, Christmas or New Years will be processed on the next business day. Shipping will usually take 2 to 3 business days within Germany. You can find more details on our shipment page.
How long can I return or exchange my order?
We want you to love every aspect of your purchase. If you are not entirely satisfied with your purchase, please send us a note within 30 days of delivery to returns@vevbleu.com. More details on the return process and policy can be found on our returns & withdrawals page.
Whom do I speak to about PR, social or collaborations?
If you like to find out more about us or you're interested in collaborating with us, please contact us at info@vevbleu.com.
What do I do when I notice a mistake with my order details?
Please check your details carefully during the checkout process. If you notice a mistake in your order details (e.g. delivery address) after completing your purchase, please contact us immediately on support@vevbleu.com and we will try our very best to help you out. Please note that we cannot change anything after we have processed the shipment.
Order & Payment
How can I edit my shipping address?
If you made a mistake with your shipping address, contact us immediately on support@vevbleu.com. Unfortunately, we cannot correct the error once your order is on its way. Please ensure you double check your address during checkout. Once your package is delivered to your selected address you will be responsible for retrieving it.
How can I change my order?
If you have made a mistake with your order, please send us an email at support@vevbleu.com as soon as possible before shipment takes place. We will do our best to assist with your request.
How can I check the status of my order?
You can view the order status on your account page, which will be updated with the progress. In addition we will send you detailed emails to keep track of status changes (e.g. order acceptance, shipment). ternet tend to repeat predefined.
Why did I receive a out of stock notification after I placed an order?
In the unlikely event that we ran out of stock after you placed an order we will notify you and give you the option to cancel your order and refund your money or to wait until the item is back in stock. Please contact us with your preferred option.
I want to cancel my order?
If you want to cancel your order, please contact us using the contact form with your order number or send us an email to support@vevbleu.com. If the order is already on its way, we cannot cancel the order.
Can I use multiple promo codes at checkout?
You can only use one promo code per order. If you have two valid promo codes, you will have to select the promo code you wish to use. You can apply a discount code in the checkout process.
What forms of payment do we have?
You can purchase on our website using a debit card, credit card, instant bank transfer (Klarna) and purchase on account (Klarna). Additionally, we support Paypal, Apple Pay and Google Pay. You can choose these payment methods at checkout.
How can I change my payment method for an order?
You can always change your payment method before completing your order process. Once the payment has been processed, you cannot change your payment method.
Card payment error?
Payment card errors can happen, please check the details provided carefully. If you still encounter issues, try using an alternative payment method.
Shipping & Delivery
Where does VEVBLEU ship?
VEVBLEU ships worldwide. Check our shipping page to find out more about our fixed shipping rates to many countries. If you cannot find your country listed, you are welcome to email us at support@vevbleu.com and we will assist you.
Does VEVBLEU offer free shipping?
We offer free shipping within the European Union.
Can I have my order delivered to a packing station?
In general this is not a problem, but most packing stations are too small for the elongated cardboard boxes. So if you want to order a yoga mat from us, we recommend that you give an alternative delivery address. If you choose to specify a packing station as the delivery destination, it is very likely that your delivery will be deposited for collection at a nearby Post / DHL branch.
How do I know where my order is?
As soon as we have sent your package, we will send you a tracking number by email. You can enter the tracking number under the following link and follow your package's journey.
How is the shipping fee calculated?
The shipping fee is depended on the delivery country as well as weight of your order. Details can be found on our shipping page. The exact shipping costs will be calculated and shown during the checkout process.
Are taxes and duties included in my order total?
If you are ordering to a country outside the European Union, depending on the country, some orders get charged by custom fees. Unfortunately, we are unable to determine duties and taxes as this information varies by country. We are not responsible for any additional custom charges, taxes or duties that may occur during the shipping process. If your order is then refused, you will still be responsible for charges incurred in shipping the package.
Why hasn't my package arrived?
If your order is still not there after 6 business days, we ask you to check the status of your order via tracking. If you are not present on the day of delivery, a second delivery attempt will be made for the next business day. If you are repeatedly not present, your package will be dropped off at a neighbour or at the nearest branch. You will be informed by the carrier about the whereabouts via mail or letter card. In case your delivery address is incorrect for any reason, your name cannot be found on the door, the house number is hidden, there is a typographical error or someone at your delivery address refused to accept your package, it will be sent back to us and we will contact you.
When will my order be shipped?
We typically ship within the same day or the following 1-2 business days of your order confirmation. Your shipment notification email with a tracking number will be sent to you as soon as your package has been shipped. We are a small team working as hard as we can, so we appreciate your understanding if it takes a little longer.
Why haven't I received my shipping notification email?
We typically ship within the same day or the following 1-2 business days of your order confirmation. If you still haven't received a shipping notification email, please check your email spam folder. If you still cannot find it, you are welcome to contact our customer support at support@vevbleu.com and we will assist you.
Returns & Exchange
Can I exchange an item?
We want you to love very aspect of your purchase. If you change your mind and you want to exchange an item, write us an email with your order number to support@vevbleu.com.
What is your return policy?
All returns must be processed within 30 days of receiving the order. Please note that returns must be in the original packaging and items should be un-used, un-damaged in full resealable condition. More information can be found on our return & withdrawal page.
How long does it take to process a return?
Once you have returned an order we will try our very best to process the return as soon as possible. However, as we are a small team, please allow us up to 30 days to complete your return.
Are returns free?
No, for more details please read our returns & withdrawal policy. Or feel free to contact our support agents through email or contact us form for more details.
How do I return or withdraw my purchase?
We want you to love very aspect of your purchase. If you are not entirely satisfied with your purchase, please send us an email within 30 days of delivery to returns@vevbleu.com. A member of our support staff shall respond as soon as possible. Please note that returns must be in original packaging and shipping is non-refundable. If a return label is requested, return shipping costs will be deducted from the refund amount unless the goods are faulty. You as the buyer are responsible to cover the costs for the return shipment. If you want to find out more about how to return an item, please click here.
What if my product(s) arrive damaged, defective or incorrect.
If you receive a product that is defective or damaged, or a product different from the one you've ordered, please contact us immediately at info@vevbleu.com and we'll be sure to get you the product you've ordered.
Can I get the refund on a different account?
No, returns must be made from the original shipment address and payments can only be refunded via the same payment method used during purchase to avoid fraud.
Material & Care
How can I clean my yoga mat?
Whenever needed, wipe down with a damp cloth & hang to air dry or pop in the washing machine (only suede mats) on a gentle cycle; use a mild detergent if needed. Do not spin-dry or tumble dry. Hang to air dry and avoid exposure to direct sunshine. Roll up with top layer facing outwards before storing it. Allow mat to completely air dry before rolling up.
What can I do if I feel I am slipping on my mat?
If you do want more grip on your suede mat, you can always spritz the mat with a bit of water (use distilled water to avoid nasty marks) to increase the microfiber traction.
Why are our yoga mats eco-friendly?
Our yoga mats are made from biodegradable, natural tree rubber with a microfiber suede top, printed with non-toxic water based inks. We avoid plastic in our packaging to protect our environment.
Why does my product seem like a different color than I ordered?
Actual colors may vary. This is due to the fact that every display has different capabilities to display colors and everyone sees colors differently. We try to provide different photos to show the mat as life-like as possible.
How should I store my yoga mat?
It is best to store your yoga mat rolled up, with the top layer facing outwards. This prevents creasing and curling at the corners. If wet, allow the mat to dry before rolling up. Store it in a cool, dry place when not in use and away from direct sunlight.
Can the yoga mat be used for other excercises?
Absolutely! Our yoga mats are designed to keep you supported during yoga, pilates and all other floor-based activities (e.g. HIIT, Core, Cross-fit and playtimes with the little ones).
What are the yoga mats made from?
Our mats are made of eco-friendly, sustainable materials that will not cause you any harm. To read more about the materials used, click here.
What can I do if my mat has a rubber odour?
As we use natural rubber, the mat can have a slight odour at first. But don't worry, this will fade over time.
General
Does VEVBLEU have physical stores?
No, we currently do not have any physical store, but join our email list and be the first to know. You might find us at a yoga festival.
Can I order by phone?
You can contact us on +49 15678 398367 and we will assist you.
I love your product so much! How can I let you and others know?
We love your feedback and we would be grateful if you rate the product, leave a review or tag us on social media!
Will VEVBLEU be expanding the product range?
Over the next few months we will be launching more beautiful yet functional products as well as new designs and colours. Join our email list and be the first to know.
Is VEVBLEU on any social media platforms?
Yes! You can keep in touch with us on all major social media platforms. Click in the footer to follow us on Facebook, Pinterest, Instagram or Twitter.
Couldn't find an answer to your Question?
No worries. Get in touch with us and we will get back to you as soon as possible.