If you made a mistake with your shipping address, contact us immediately on email@example.com. Unfortunately, we cannot correct the error once your order is on its way. Please ensure you double check your address during checkout. Once your package is delivered to your selected address you will be responsible for retrieving it.
If you want to cancel your order, please contact us using the contact form with your order number or send us an email to firstname.lastname@example.org. If the order is already on its way, we cannot cancel the order.
You can only use one promo code per order. If you have two valid promo codes, you will have to select the promo code you wish to use. You can apply a discount code in the checkout process.
You can purchase on our website using a debit card, credit card, instant bank transfer (Klarna) and purchase on account (Klarna). Additionally, we support Paypal, Apple Pay and Google Pay. You can choose these payment methods at checkout.
You can always change your payment method before completing your order process. Once the payment has been processed, you cannot change your payment method.
Payment card errors can happen, please check the details provided carefully. If you still encounter issues, try using an alterative payment method.
VEVBLEU ships worldwide. Check our shipping page to find out more about our fixed shipping rates to many countries. If you cannot find your country listed, you are welcome to email us at email@example.com and we will assist you.
We offer free shipping within Germany.
In general this is not a problem, but most packing stations are too small for the elongated cardboard boxes. So if you want to order a yoga mat from us, we recommend that you give an alternative delivery address. If you choose to specify a packing station as the delivery destination, it is very likely that your delivery will be deposited for collection at a nearby Post / DHL branch.
As soon as we have sent your package, we will send you a tracking number by email. You can enter the tracking number under the following link and follow your package's journey.
The shipping fee is depended on the delivery country as well as weight of your order. Details can be found on our shipping page. The exact shipping costs will be calculated and shown during the checkout process.
If you are ordering to a country outside the European Union, depending on the country, some orders get charged by custom fees. Unfortunately, we are unable to determine duties and taxes as this information varies by country. We are not responsible for any additional custom charges, taxes or duties that may occur during the shipping process. If your order is then refused, you will still be responsible for charges incurred in shipping the package.
If your order is still not there after 6 business days, we ask you to check the status of your order via tracking. If you are not present on the day of delivery, a second delivery attempt will be made for the next business day. If you are repeatedly not present, your package will be dropped off at a neighour or at the nearest branch. You will be informed by the carrier about the whereabouts via mail or letter card. In case your delivery address is incorrect for any reason, your name cannot be found on the door, the house number is hidden, there is a typographical error or someone at your delivery address refused to accept your package, it will be sent back to us and we will contact you.
We typically ship within the same day or the following 1-2 business days of your order confirmation. Your shipment notification email with a tracking number will be sent to you as soon as your package has been shipped. We are a small team working as hard as we can, so we appreciate your understanding if it takes a little longer.
We typically ship within the same day or the following 1-2 business days of your order confirmation. If you still haven't received a shipping notification email, please check your email spam folder. If you still cannot find it, you are welcome to contact our customer support at firstname.lastname@example.org and we will assist you.
We want you to love very aspect of your purchase. If you change your mind and you want to exchange an item, write us an email with your order number to email@example.com.
All returns must be processed within 30 days of receiving the order. Please note that returns must be in the original packaging and items should be un-used, un-damaged in full resealable condition. More information can be found on our return & withdrawl page.
Once you have returned an order we will try our very best to process the return as soon as possible. However, as we are a small team, please allow us up to 30 days to complete your return.
No, for more details please read our returns & withdrawl policy. Or feel free to contact our support agents through email or contact us form for more details.
We want you to love very aspect of your purchase. If you are not entirely satisfied with your purchase, please send us an email within 30 days of delivery to firstname.lastname@example.org. A member of our support staff shall respond as soon as possible. Please note that returns must be in original packaging and shipping is non-refundable. If a return label is requested, return shipping costs will be deducted from the refund amount unless the goods are faulty. You as the buyer are responsible to cover the costs for the return shipment. If you want to find out more about how to return an item, please click here.
No, returns must be made from the original shipment address and payments can only be refunded via the same payment method used during purchase to avoid fraud.
Whenever needed, wipe down with a damp cloth & hang to air dry or pop in the washing machine on a gentle cycle; use a mild detergent if needed. Do not spin-dry or tumble dry. Hang to air dry and avoid exposure to direct. sunshine. Roll up with top layer facing outwards before storing it. Allow mat to completely air dry before rolling up.
If you do want more grip on your mat, you can always spritz the mat with a bit of water (use distilled water to avoid nasty marks) to increase the microfiber traction.
Our yoga mats are made from biodegradable, natural tree rubber with a microfiber suede top, printed with non-toxic water based inks. We avoid plastic in our packaging to protect our envionment.
Actual colors may vary. This is due to the fact that every display has different capabilities to display colors and everyone sees colors differently. We try to provide different photos to show the mat as life-like as possible.
It is best to store your yoga mat rolled up, with the top layer facing outwards. This prevents creasing and curling at the corners. If wet, allow the mat to dry before rolling up. Store it in a cool, dry place when not in use and away from direct sunlight.
Absolutely! Our yoga mats are designed to keep you supported during yoga, pilates and all other floor-based activties (e.g. HIIT, Core, Cross-fit and playtimes with the little ones).
As we use natural rubber, the mat can have a slight odour at first. But don't worry, this will fade over time.
No, we currently do not have any physical store, but join our email list and be the first to know.
You can contact us on +49 15678 398367 and we will assist you.
We love your feedback and we would be grateful if you rate the product, leave a review or tag us on social media!
Yes! You can keep in touch with us on all major social media platforms. Click in the footer to follow us on Facebook, Pinterest, Instagram or Twitter.